Special Assistance

A passenger with special needs is anyone whose physical or mental condition requires special attention during boarding, during the flight, or while disembarking.

Where can they require this assistance? During boarding, disembarking, or during the flight. Since this is a special condition and not an illness, it does not require a medical certificate.

Where to request or report this assistance?​

Any passenger who requires this assistance is advised to be notified at the time of booking.

How far in advance should you arrive at the airport?​

Passengers must arrive at the counter on the day of travel at least one hour before their flight's departure. For international flights, the minimum time is three hours before their flight's departure.

How to board? 
According to AirPanama policy, this passenger must board the aircraft first. This way, they can be seated in the safest and most comfortable way possible without the pressure of other passengers boarding the plane​.

To get off the aircraft, you must get off last to avoid pressure from other passengers.

 What about your wheelchair?

If you have a wheelchair, it can be used up to the aircraft door and will be placed in the luggage compartment at no cost.

IMPORTANT: This passenger will not pay any additional costs, unless, due to their condition, they need to occupy more than one seat on the aircraft.