Special Assistance

for special experiences

At AirPanama we want all Panamanians or visitors, regardless of their physical or mental condition, to enjoy the best experience so that they can fly high and go as far as they want.

Who requires it?
These assistances are required by passengers with special physical or mental conditions.

Where can they require these assistances?
During boarding, disembarking or during the flight.

Do you require medical certificates?
No. Being a special condition and not a disease, it does not require it.

Where to request or notify this assistance?
When making the flight reservation, the passenger must report his condition.
Once you arrive at the airport you must ask for help and request information about the airport of departure and final destination.

How much time in advance should you show up at the airport?
You must show up two to three hours before and request that you be treated immediately for your condition.

How to approach?
Due to AirPanama policies, this passenger must first board the aircraft. In this way, you can locate yourself in the safest and most comfortable way for him or her without having the pressure of the other passengers boarding the plane.

To get off the Aircraft, you must get off last so as not to generate pressure from the other passengers.

What about his wheelchair?
This can be used up to the door of the plane and will later be accommodated in the cargo hold of the aircraft, at no cost and with priority over other luggage.

IMPORTANT: This passenger will not pay any additional cost, unless, due to their condition, they require occupying more than one seat on the aircraft.

Passengers with special assistance needs

A passenger is considered with special needs when his or her physical or mental condition requires special assistance during boarding, disembarking or during flight.

Special companion for a safe and peaceful experience.

Cases and situations in which a companion may be necessary.

To ensure your safety or the person's with a physical or mental special condition, he or she must have a companion, a responsible adult, family or friend with the capacity to provide medical or special attention during the flight if the passenger shows any of these conditions:

Is not able to communicate clearly with our staff at front desk or cabin crew due to a mental condition.

Is not able to move by himself or herself and must be assisted during evacuation or emergency situation.

Is not able to go to the bathroom alone.