Can I do web Chek-in?
You can carry out the pre-check from 24 hours before and up to 3 hours before the departure of your flight.
If you have already completed Web Check-in, you can arrive at the airport one hour before your flight departure time.
How much luggage can I bring with me?
You can carry a maximum of 23 kg (50lbs) of luggage in storage and a hand bag of 4 kg, with the exception of rate "E" Econo Basic which can carry just one hand bag of 4 kg and luggage in storage will be charged at an additional cost.
Check in advance the maximum weight allowed, according to the baggage allowance included in your ticket fare.
You can consult it on our website, in the section Políticas de equipaje contact our Reservations Department at (507) 316-9000.
What can I bring in my luggage and what can't?
What is the validity of my Ticket?
you need to check the type of purchased fare, promotional fares may be valid for 30 days and up to 330 days for economy-premier class tickets.
Can I cancel my Ticket?
In case you need to cancel your ticket because you cannot make your trip, you must contact our Department Customer Service at +507 316-9070 or send an email servicio.al.cliente@airpanama.com, before your travel date.
Our team will verify the conditions of the purchased rate and provide you with the corresponding assistance.
Can I transfer my ticket, or change the name?
No, tickets are not transferable.
If you are unable to use your ticket, we recommend that you contact our Customer Service Department at +507 316-9070 or write to us at servicio.al.cliente@airpanama.com , so that we can verify your case and provide you with the necessary assistance.
How can I be sure that my purchase was effective?
When you complete your purchase on our website, you will automatically receive an email with your reservation, ticket number and your flight details.
If you do not receive this confirmation, you can contact our Reservations Center at (507) 316-9000 to check the status of your reservation.
How long do I have to pay for my reservation?
Tickets processed at our web page must be paid at the time of the reservation.
Can I make changes to my reservation?
To make a change to your reservation, you must contact our reservation center at +507 316-9000 or write to us by email reservaciones@airpanama.com.
Our team will verify your reservation information and assist you with the change, subject to space availability and the conditions of the purchased fare.
Please note that:
- The change could generate additional penalties and/or charges.
- If the same fare is not available, you must pay the difference between the current fare and the original fare.
How can I verify the immigration and health requirements to enter a country? (applies to international flights)
We recommend that you check the immigration and health requirements at the embassies or consulates of the countries to which you plan to travel, either as a final destination or in transit.
The responsibility for meeting these requirements lies with the passenger and not the airline.