Frequently asked questions

Do you have questions before, during or after your flight?

Take it easy, we are locals so let us answer.

Can I do web Chek-in?

We offer Web Check-in service for your convenience

You could pre-check and select your seat previously to your flight since 24 hours BEFORE the departure time until a maximum of 2 hours BEFORE your flight.  

If you had already done Web Check-in, you can arrive at the airport one hour before the departure time of your flight. 

How much luggage can I bring with me?

We know that in your luggage you are carrying much more than your clothes and accessories, you carry dreams, memories, experiences or your expectations for your final destination.

You can carry a maximum of 23 kg (50lbs) of luggage in storage and a hand bag of 4 kg, with the exception of rate "E" Econo Basic which can carry just one hand bag of 4 kg and luggage in storage will be charged at an additional cost.


Previously verify the maximum allowed weight, according to the luggage franchise that has the right of the acquired rate in your ticket.   You can look in our web page or contact our Reservations Department at (507) 316-9000.

¿What can I carry in my luggage and what I cannot?

Look here the luggage policy and prohibited articles. Look here the baggage policy and prohibited articles. 

What is the validity of my ticket?

You must check the rate type of the ticket purchased, the promotional rates can have a validity of 30 days.  Tickets with premier rate have a maximum validity of 330 days. 

Can I cancel my ticket?

In the event that you have to cancel your ticket because you cannot make your trip, you should contact our customer service department at +507 316-9070 / +507 316-9069 or send an email to servicio.al.cliente@airpanama.com before the date of your trip so that we can verify the conditions of the fare purchased and help you with your case.

Can I transfer my ticket or change the name?

No, tickets are not transferable, if you cannot use your ticket, you can contact our customer service department at +507 316-9070 / +507 316-9069 or send an email to servicio.al.cliente@airpanama.com so we can verify and help with your case.

How can I be sure my purchase was effective?

AirPanama sends you an automatic email with the ticket number and your flight information.  In case you do not receive this confirmation by email you can also contact our reservations center at (507) 316-9000 to verify your reservation. 

How long do I have to pay my online reservation?

Tickets processed at our web page must be paid at the time of the reservation.

Can I make changes to my reservation from the web page airpanama.com?

To make a change, you must contact our reservations center at +507 316-9000 or send an email to reservaciones@airpanama.com who will verify the information and can make the change you need as long as we have space availability and if the conditions of the the purchased rate allows it, it may have penalties and/or additional charges and in case the same rate is not available, you must pay the difference between the current rate and the initial rate.

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How can I verify migration and health requirements to enter a country? (applies to international flights)

We recommend you verify these migration and health requirements at different embassies or consulates of the countries you wish to travel as your final destination or in transit.  The responsibility of complying with such requirements is the passenger's and not the airline's. 

What is the validity of my ticket?

You need to check the type of purchased fare, promotional fares may be valid for 30 days and up to 330 days for economy-premier class tickets.