Baggage policies

Domestic Flights

Only one weapon will be allowed per passenger. Starting with the second weapon, an additional charge of US$25.00 per weapon will be charged.  

The ammunition allowed per person must not exceed a maximum of 5kg. No exceptions.

It is recommended to arrive an hour and a half before your flight time to comply with the corresponding processes described below:

• If you are traveling with firearms and ammunition, it is important that they are properly packed in the appropriate safety case and/or container. 

When registering at the counter, you must declare it immediately so that a member of Security or Police can help you remove the ammunition from the weapon and place it in the case, which will be transported by means of a suitcase in the cargo compartments. The requirements for the transportation of weapons are:

• The Passenger must fill out and sign the corresponding “Weapons Possession Form” from the airline.  ​
• Submit the current weapon permit.
• • The weapon must be unloaded prior to its delivery to the personnel in charge of the review.

International flights

The transfer of weapons and ammunition is not permitted.

Passenger can take a carry-on luggage up to a maximum weigh of 4 kg. The size must not exceed the following dimensions: 17” x 13.5” x 6.5”.

Carry-on luggage permitted on the airplane cabin:

• A handbag.
• ​​Small backpacks.
• Briefcases.
• Computer briefcase.
• Walking canes and crutches.

“Carry-on bags with wheels are not permitted in the cabin and must be checked at the counter.“ 

The following items are not allowed in the carry-on:

• Sharp objects.
• Pocket knife, knife, nail clipper, mirrors, scissors, sharpen objects. 
• Flammable items.
• Lighters, matches, body splash, aerosols.
• Blunt objects.
• Helmet, any sport racquets, baseball bats, large umbrellas, blueprint carrier, tools.​

Consumer electronics and medical devices containing lithium cells or batteries such as watches, calculators, cameras, cell phones, laptops, drones, video cameras, headphones, etc. are allowed on board as hand luggage.

Only spare lithium batteries are allowed in carry-on luggage, which must be individually protected to prevent short circuits.

Tips for proper transportation of spare lithium batteries:

• Pack the spare batteries in carry-on luggage.
• Keep spare batteries in their original packaging to prevent a short circuit. If the original packaging is not available, isolate the battery contacts well.
• Separate spare batteries to avoid contact with other batteries and/or metals. 
• Place each battery in its own protective case, plastic bag or package, or tape the battery contacts to isolate them. Avoid crushing, punching, or putting too much pressure on the battery, as this can cause an internal short circuit and cause overheating
• Size limit for lithium batteries.
• Passengers may travel with lithium batteries containing a maximum of 160 watt-hours of lithium ion and 100 watt-hours of lithium metal per battery.
• Any lithium battery containing more than 160 watt hours of lithium ion and more than 100 watt hours of lithium metal is prohibited from being carried on all passenger aircraft.
• Lithium batteries that are not installed in a device (spare) must go in carry-on luggage and no more than two (2) spares of 160 watts per hour in lithium-ion batteries and 100 watts per hour in lithium metal batteries are allowed.

About the Samsung Galaxy Note 7

Samsung has asked air travelers not to use their Galaxy Note 7 on airplanes because of the risk of fire. Travelers are receiving this warning after the company orders reports that the phone's battery may catch fire.

The FAA has issued a recommendation to passengers not to turn on or to charge the batteries of your equipment recently recalled on board and not to send it with regular baggage. Referencia en la FAA). This does not apply to Samsung Galaxy Note 7 not recalled, or purchased after September 15 2016.

All sports equipment must be checked as checked baggage and are not considered as part of the baggage allowance.

In all cases, it must not exceed 110 linear inches, or a maximum weight of 23 kg, as long as its length is no greater than 85 inches.

Small Sports Equipment: Unit Cost: $25.00

• Sporting firearms
• Archery Equipment
• Paintball Equipment
• Bowling equipment (includes case, ball and a pair of shoes)
• Tennis equipment (maximum 2 rackets and 6 balls)
• Padel Equipment (maximum 2 rackets and 6 balls)
• Diving equipment (includes: fins, BCD vest, regulator, mask, snorkel, wetsuit). Each empty tank $25.00 additional.
• Skates and Skateboards
• Body Boards
• Helmets
• Camping gear up to 4 people
• Baseball equipment (up to 2 pieces including helmets, bats and balls)
• Bicycles up to 16 inches in size ( inches indicated correspond to the diameter of the wheels)

Large Sports Equipment: $50.00 (per unit)

• Non-motorized bicycles (must reserve space at the time of booking, maximum 5 units per flight)
• Surfboard (up to 7 feet), wake board, wind surf board, paddle board.
• Golf bags
• Baseball equipment (up to 6 pieces including helmets, bats and balls)
• Fishing equipment
• Inflatable Kayak
• Parachute​
• Camping equipment for more than 5 people
• Bicycles larger than 16 inches (the inches indicated correspond to the diameter of the wheels)

Conditions

Todo pasajero al momento de realizar su reserva debe informar que desea llevar consigo una tabla de surf, enviando un correo electrónico a reservaciones@airpanama.com / operadora@airpanama.com  confirming their reservation tracking number or by calling (507) 316-9000.

Only up to 2 surfboards (maximum 10 kg per board) per passenger will be accepted, packed in the same protective case. Surfboards will be transported in their protective case for their safety, and with the keel removed.

Bicycles

Air Panama will only transport properly packed bicycles or bags with proper protection that does not allow direct contact with the surface of the aircraft.

Household appliances:  televisions (LED, LCD, PLASMA, SMART TV), audio equipment, toasters, microwave ovens, coffee makers, blenders, fryers, air fryers, be transported as cargo only.

The following items are considered "special items" and must comply with the conditions specified below:​

Photographic cameras, video cameras and drones (these are governed based on the conditions of equipment with lithium batteries).

If the cameras are large in size, only lithium batteries will be allowed in the cabin.

DJ’s Console 

They will be handled as "special baggage." This means they are subject to the following table for charging and shipping by freight

It is requested that all instruments be transported in their respective cases. Air Panama will not be responsible for the damage caused, if they are transported in soft cases.

Certain musical instruments may be considered a carry-on baggage, if they meet the permitted weight and dimensions.

For example: flutes, ukulele, clarinet, tambourines, oboe, harmonica and maracas.

Any instrument that exceeds any of the above conditions must be registered as checked baggage and the corresponding fees will be charged (they are not part of the allowance).

*If you are interested in bringing your musical instrument on board, you can opt to purchase an extra seat in advance. This request is only available in our reservations department or at the counter (not available on the website).

Examples of medium-sized musical instruments:

Trumpet, violin, guitar, bass, trombone, small tuba, saxophone, snare drum, cymbals, lyre, “mejorana”, small keyboard, small drum.

Examples of oversized musical instruments:

Big tuba, double bass, bass drum, cello, marimba, big keyboard, big drum, conga, timpani/timbales set (unassembled).

In case of delay or loss of your luggage, you are asked to fill out the baggage claim form and/or send email to servicio.al.cliente@airpanama.com  indicating the following:

• Full Name
• Flight number
• Travel date
• Item Description
• Telephone and contact email

You will later be contacted by one of our executives to follow up on your report.

If your final destination is outside of Panama, you will be asked for more information about your final destination for delivery.

To follow up on your case, you can contact us at 316-9070 or email servicio.al.cliente@airpanama.com.

This service applies to children between 5 and 12 years of age and has an additional charge of $15.00 each way on domestic flights.

The minor at the time of travel will be handed over by the airline staff to the flight attendant or the Captain of the aircraft. These, in turn, must deliver the minor at the destination station to an airline representative with the Release of Liability form containing all contact information.

The minor must carry his or her identification document (youth ID, birth certificate or passport) when traveling.

This service can be paid through the website at the time of ticket purchase or at the counter during your check-in. Air Panama does not accept unaccompanied minors for connections with other airlines, only point to point.

The minor must not carry overweight luggage and their hand luggage must be one that they can carry with them. The minor cannot travel with pets.

An infant is defined as any minor between 0 and 23 months, and does not occupy a seat.

On international flights you must pay 10% of the published fare.

If an adult travels with two infants, they must pay for an additional seat with a child rate. This seat will be occupied by one of the infants, and they must carry the safety seat for the same.

In the case of international flights, the infant in arms will pay 10% of the published fare, and the second will correspond to an additional seat at the child fare, also carrying his or her safety seat.

It is important that the adult communicates about the infants at the time of making their reservation.

The transfer of infants under 7 days old is not permitted, nor those that require an incubator.

Any pregnant woman may travel on our flights as long as they have the proper authorization from their doctor.

In all cases, you will be asked to fill out the Release Form as part of our processes.

From week 30 of gestation, you will only be able to travel if you have a certificate from your doctor stating that you are fit to travel and the week of gestation in which you are.

This permit or certificate must indicate that the passenger does not have any type of complication or impediment (before or during the trip, and it must not be issued more than 10 days ago).

Air Panama reserves the right not to board the passenger if she shows symptoms or signs of labor.

A passenger with special needs is anyone whose physical or mental condition requires special attention upon boarding, during the flight or disembarkation.

As it is a special condition and not a disease, it does not require a medical certificate.

It is recommended that any passenger who requires this attention be notified at the time of making their reservation.

The passenger must appear at the counter on the day of their trip in a period of no less than one hour, prior to the departure of their flight. In the case of an international flight, the minimum time will be three hours prior to the departure of your flight.

Special attention includes accompaniment and priority during boarding. At the time of disembarkation, it will be carried out after the rest of the passengers.

If you have a wheelchair, it can be used up to the door of the plane, and will be placed in the luggage compartment, free of charge.

Passenger companion with special assistance:

The companion will be a person assigned by the passenger to provide support during boarding, during the flight and disembarkation. This person must have the physical capacity to care for the passenger. This includes cases in which the condition is also one of communication. The support that the companion will provide includes:

• Assistance inside the aircraft.
• Handling of hand luggage.
• Communication with cabin crew.
• Assistance in boarding and disembarking.
• Emotional support during the flight.
• Ability to assist in cases such as: evacuation or emergencies, to meet physiological needs, placement of medical equipment, or provision of food and medicines.