Baggage policies

Domestic Flights: If you travel with firearms on domestic flights, it is important that they are properly packed in the corresponding security case and/or container. When registering at the counter, you must declare it immediately so that a Security or Police member can assist you in removing the ammunition from the weapon and place the case/container (with the weapon and ammunition inside) in a special bag. This bag containing the case with weapons and ammunition, will be transported in the cargo compartments. The requirements for transporting weapons on local flights are:

• Present the current permit to carry weapons.
• The weapon must be unloaded prior to its delivery to the personnel in charge of the review.
• The passenger must fill out and sign the corresponding Weapons Possession form from the airline.
• Once the weapon and its respective permits have been verified, it must be delivered to the airline in its security case/container. 
  You will be given the respective baggage password (stub) for pick-up at the destination. ​

International Flights: fire arms are not allowed.

For no reason you can board a flight carrying a knife and / or firearm.

Passengers may carry a hand luggage of maximum 4 Kgs of weight.

Carry On luggage allowed in the cabin: Small soft bags or duffle bags, small backpacks, executive briefcases, computer cases.

“Rolling baggage is not allowed in the cabin and must be checked.“ 

Hand-carried items such as: Coat, wallet, hat, bag with baby items, laptop computer, photographic or video equipment, briefcase, walking sticks, crutches, prostheses and wheelchairs, as long as the passenger needs it.

You should check the dimensions of your baggage at each airport, its size will depend on the type of aircraft in which you travel.

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Blades, knives, nail clippers, folding or retractable blades, punch, scissors, sharp items, lighters, matches.

Consumer electronics and medical devices containing lithium cells or batteries such as watches, calculators, cameras, cell phones, laptops, video cameras, headphones, etc. are allowed on board as hand luggage.

Only spare lithium batteries are allowed in carry-on luggage, which must be individually protected to prevent short circuits.

Tips for proper transportation of spare lithium batteries:

• Pack the spare batteries in carry-on luggage.
• Keep spare batteries in their original packaging to prevent a short circuit. If the original packaging is not available, isolate the battery contacts well.
• Separate spare batteries to avoid contact with other batteries and/or metals. 
• Place each battery in its own protective case, plastic bag or package, or tape the battery contacts to isolate them. Avoid crushing, punching, or putting too much pressure on the battery, as this can cause an internal short circuit and cause overheating
• Size limit for lithium batteries.
• Passengers are allowed to travel with lithium-ion batteries containing a maximum of 160 watts per hour per battery.
• It is prohibited to transport any lithium-ion battery containing more than 160 watts per hour on all passenger aircraft.
• Lithium-ion batteries installed in a personal electronic device may be carried as checked or carry-on baggage.
• Lithium-ion batteries that are not installed in a device (spare) must be in carry-on luggage and no more than two (2) spare parts of between 100 and 160 watts per hour are allowed.
  
  

About the Samsung Galaxy Note 7

Samsung has asked air travelers not to use their Galaxy Note 7 on airplanes because of the risk of fire. Travelers are receiving this warning after the company orders reports that the phone's battery may catch fire.

The FAA has issued a recommendation to passengers not to turn on or to charge the batteries of your equipment recently recalled on board and not to send it with regular baggage. Referencia en la FAA). This does not apply to Samsung Galaxy Note 7 not recalled, or purchased after September 15 2016.

Appliance equipmet: TVs (LED, LCD, PLASMA), Audio equipment, Toasters, microwave ovens, coffee makers, blenders, air fryers, computer monitors, will be transported as cargo only.

You will be able to transport musical instruments as checked baggage or as additional seat, as long as you comply with indicated parameters.

In case the instrument represents an additional piece of baggage it will have a charge of $25.00 per Instrument.

First and foremost, we apologize for any inconvenience caused, if you are viewing this page is because your baggage was lost. You should have presented a claim for such baggage, which for some reason is delayed at an airport or was mistakenly delivered to another passenger.

La aerolínea le indico a usted al llenar el formulario, el cual es el procedimiento, sin embargo si tiene alguna sugerencia o pregunta que hacer respecto a su equipaje por favor envíe un correo a: servicio.al.cliente@airpanama.com con él número de reclamo, que con gusto daremos respuesta inmediata sobre las investigaciones realizadas.

If the condition of your baggage is different, you will also be informed in our offices which is the responsibility of the airline to you and your baggage, damaged or lost.

Remember to keep the document that is given to you in our customer service office and provide the correct address either locally or outside of Panama.

If you have an international connection with another airline, leave said with which, final destination, air ticket number and report on that airline that your luggage will be sent by our company through them, as soon as it is located.

Many times, this makes it easier for the customer to remove their baggage at its final destination without customs problems, as the baggage will arrive many days later.

This service applies to children between 5 and 12 years of age and has an additional charge of $15.00 each way on domestic flights.

The minor when traveling will be handed over by the airline staff to the flight attendant or the Captain of the aircraft. These, in turn, must deliver the minor at the destination station to an airline representative with the discharge sheet that contains all the contact information.

The minor must have some document that can identify him or her, such as his or her juvenile identity card or his or her Social Security beneficiary card.

It can be paid through the web page at the time of ticket purchase or at the counter on the same day of the flight during your check-in. Air Panama does not accept minors for connections with other airlines, only point to point.

The luggage to be registered by the minor must be reviewed by an airline supervisor, since this luggage will be removed by an airline collaborator at its final destination, to perform immigration and customs. Therefore, the minor should not carry overweight luggage and his carry-on luggage must be one that he can keep. The minor cannot bring pets.

All pregnant women after 7 months of pregnancy must carry a permit or certificate from the doctor.

This permit or certificate must indicate that the passenger does not have any kind of complication or impediment to travel.

This should not have more than 10 days of issue.

You must fill out a form with the airline exonerating the airline from any complications before, during and after the flight.

Children under 2 years old are considered infants and do not occupy space. But on international flights they must pay 10% of the published rate.​

If an adult travels with two infants, the first infant can be carried by the adult paying 10% of the published rate on international flights, and the second infant must pay the child rate, since they must occupy a seat.

At the time of making the reservation, the adult must report that they are traveling with a baby in their arms.

Infants requiring seats must travel with a ticket (child fare) equal to 75% of the adult fare.

Babies less than 8 days old cannot travel, nor babies that require an incubator.

A passenger is considered a passenger with special needs when his or her physical or mental condition requires some special attention during boarding or disembarking and during the flight.

As it is a special condition and not a disease, it does not require a medical certificate.

At the time of the reservation, the passenger must report their status as a passenger with special needs and request information about the airport of departure and final destination, to be clear that both airports have the necessary conditions for a passenger of their condition. . (i.e., Darién and San Blas).

Likewise, this passenger should arrive at the airport, two to three hours before, and request immediate attention due to the special condition.

This passenger must be boarded first in the aircraft, so that he/she can be accommodated in the safest and most comfortable way for him/her, without being pressured by the other passengers boarding the plane.

It must also be disembarked last so as not to cause pressure from other passengers.

If the passenger travels with a wheelchair, it can be used until the door of the plane and later it will be accommodated in the cargo hold of the aircraft, at no cost and with priority over other baggage.

This passenger will not be charged any additional cost, unless, due to their condition, they need to occupy more than one seat on the aircraft.

Companion or support for the flight:

In order to guarantee your safety and that of other passengers, if you have a special condition, you must be accompanied by a person of legal age who has the capacity to attend your medical or special care during the flight.

Passenger who cannot establish clear communication with our counter staff or cabin crew due to a special mental condition.

Passenger who is unable to fend for himself and must be assisted in an evacuation or emergency condition.

Passenger who cannot assist in performing his physiological needs on his own.