Checked Baggage
Each passenger has the right to transport up to 23 kilograms. With the exception of the Pedasí route, whose permitted weight is 1 suitcase of up to 12 kilograms. With exception of the Fare "E" Econo Basic that you can carry luggage in the hold for an additional cost.
que puede llevar equipaje en bodega por un costo
adicional.
Not Allowed Baggage
Due to their condition, the following items are considered dangerous goods and may affect the safety of the flight, therefore they cannot be carried as checked or hand luggage.
- Incendiary or explosive materials.
- Flammable liquids such as gasoline, oils, alcohols, paint, ether, solvents.
- Oxidizing materials such as calcium chloride, peroxide, ammonium nitrate-based fertilizers.
- Toxic or infectious substances such as poison, pesticides, weed killers, insecticides, or organic substances of the viral type.
- Items with poisonous or flammable gases such as butane, oxygen or liquid nitrogen.
- Radioactive material.
- Chlorine tanks, oxygen, fire extinguishers.
Excess Baggage Charge
The weight allowed is 23 Kgs (50lbs) per suitcase. With the exception of the Pedasí route, whose permitted weight is 1 suitcase of up to 12 kilograms.
A surcharge for excess baggage over the kilograms allowed will be applied at a rate of $5.00 per extra kg with a minimum payable of $25.00.
The additional piece up to a maximum of 23 Kgs will be invoiced at a rate of $35.00 per piece, you may carry a maximum of 2 additional pieces. If the maximum amount is exceeded, it may be sent as Cargo (Terms and conditions for cargo may apply).
NOTE: All excess baggage is accepted as conditioned baggage and will be subject to available space within the aircraft. If space is available, it will be shipped on the same flight, otherwise it will be shipped on the next available flight.
Domestic Flights: If you travel with firearms on domestic flights, it is important that they are properly packed in the corresponding security case and/or container. When registering at the counter, you must declare it immediately so that a Security or Police member can assist you in removing the ammunition from the weapon and place the case/container (with the weapon and ammunition inside) in a special bag. This bag containing the case with weapons and ammunition, will be transported in the cargo compartments. The requirements for transporting weapons on local flights are:
- Present the current permit to carry weapons.
- The weapon must be unloaded prior to its delivery to the personnel in charge of the review.
- The passenger must fill out and sign the corresponding Weapons Possession form from the airline.
- Once the weapon and its respective permits have been verified, it must be delivered to the airline in its security case/container.
You will be given the respective baggage password (stub) for pick-up at the destination.
International Flights: fire arms are not allowed.
For no reason you can board a flight carrying a knife and / or firearm.
Passengers may carry a hand luggage of maximum 4 Kgs of weight.
Carry On luggage allowed in the cabin: Small soft bags or duffle bags, small backpacks, executive briefcases, computer cases.
“Rolling baggage is not allowed in the cabin and must be checked.“
Hand-carried items such as: Coat, wallet, hat, bag with baby items, laptop computer, photographic or video equipment, briefcase, walking sticks, crutches, prostheses and wheelchairs, as long as the passenger needs it.
You should check the dimensions of your baggage at each airport, its size will depend on the type of aircraft in which you travel.
Blades, knives, nail clippers, folding or retractable blades, punch, scissors, sharp items, lighters, matches.
Consumer electronics and medical devices containing lithium cells or batteries such as watches, calculators, cameras, cell phones, laptops, video cameras, headphones, etc. are allowed on board as hand luggage.
Only spare lithium batteries are allowed in carry-on luggage, which must be individually protected to prevent short circuits.
Tips for proper transportation of spare lithium batteries:
- Pack the spare batteries in carry-on luggage.
- Keep spare batteries in their original packaging to prevent a short circuit. If the original packaging is not available, isolate the battery contacts well.
- Separate spare batteries to avoid contact with other batteries and/or metals.
- Place each battery in its own protective case, plastic bag or package, or tape the battery contacts to isolate them. Avoid crushing, punching, or putting too much pressure on the battery, as this can cause an internal short circuit and cause overheating
- Size limit for lithium batteries.
- Passengers are allowed to travel with lithium-ion batteries containing a maximum of 160 watts per hour per battery.
- It is prohibited to transport any lithium-ion battery containing more than 160 watts per hour on all passenger aircraft.
- Lithium-ion batteries installed in a personal electronic device may be carried as checked or carry-on baggage.
- Lithium-ion batteries that are not installed in a device (spare) must be in carry-on luggage and no more than two (2) spare parts of between 100 and 160 watts per hour are allowed.
About the Samsung Galaxy Note 7
Samsung has asked air travelers not to use their Galaxy Note 7 on airplanes because of the risk of fire. Travelers are receiving this warning after the company orders reports that the phone's battery may catch fire.
The FAA has issued a recommendation to passengers not to turn on or to charge the batteries of your equipment recently recalled on board and not to send it with regular baggage. Referencia en la FAA). This does not apply to Samsung Galaxy Note 7 not recalled, or purchased after September 15 2016.
Small Sport Equipment: $ 25.00 (per unit)
- Sports fire arms
- Archery gear
- Bowling equipment
- Tennis gear
- Scuba diving equipment (each bag + $ 25.00 for each empty tank)
- Skates and skate boards
- Surf boards (up to 7 feet), Wake Boards, Body Boards
- Camping gear up to 4 people
Large Sport Equipment: $ 50.00 (per unit)
- Bicycles (must reserve space at the moment of making your reservation, maximum 5 units per flight)
- Golf bags
- Fishing gear
- Inflatable Kayak
- Parachutes
- Paddle boards
- Kite Surf boards
- Wind Surf boards
- Camping gear for more than 5 people
Conditions
Bowling equipment
Air Panama will transport 1 bag of bowling equipment as 1 piec of baggage with no cost as long as it complies with baggage policy. Extra weight policy applies.
Scuba diving gear and equipment
Does not apply to baggage policy.
Service charge of USD 25.00 will apply per equipment bag (fins, BCD vest, regulator, mask, Snorkel, wetsuit) and USD 25.00 for each empty oxygen tank.
Tennis gear and equipment
1 bag with 2 racquets and 6 tennis balls may be transported as part of the total baggage, baggage policy applies.
Golf
1 Golf bag per passenger as part of the luggage and extra weight policy applies.
In case the bag is an additional piece of the luggage allowed to the passenger it will have an extra charge of $50.00.
Parachutes
Air Panama will transport parachutes as long as they meet weight and dimensions established for luggage, each parachute will occupy a slot of luggage and will be subjet to extra weight/size policy.
In case the parachute represents an additional piece of luggage allowed to the passenger, it will carry a cost of $50.00.
Surfboards
Surfboards will be subject to overweight and oversize charges.
It does not count as part of the baggage allowance and the cost per Surfboard is $25.00.
It will be subject to space according to the type of aircraft that makes the flight in which the passenger will travel.
Todo pasajero al momento de realizar su reserva debe informar que desea llevar consigo una tabla de surf, enviando un correo electrónico a reservaciones@airpanama.com / operadora@airpanama.com confirmando su localizador de reserva o llamando al (507) 316-9000.
Only up to 2 surfboards (maximum 10 kg per board) per passenger will be accepted, packed in the same protective case. Surfboards will be transported in their protective case for their safety, and with the keel removed.
Surfboards or Wakeboards over 2.13 meters (7 feet) or 84 inches (213 cm) in length.
Surf board bags or wake boards over 20 kgs (44 lbs) as checked baggage.
Bicycles
Bicycles do not count as part of baggage. Air Panama will transport non motored bicycles for sports use or competition with an extra charge as Large Sport equipmment.
Air Panama will only transport bicycles properly packed or bags with proper protection that does not allow direct contact with the plane's surface.
Appliance equipmet: TVs (LED, LCD, PLASMA), Audio equipment, Toasters, microwave ovens, coffee makers, blenders, air fryers, computer monitors, will be transported as cargo only.
You will be able to transport musical instruments as checked baggage or as additional seat, as long as you comply with indicated parameters.
In case the instrument represents an additional piece of baggage it will have a charge of $25.00 per Instrument.
First and foremost, we apologize for any inconvenience caused, if you are viewing this page is because your baggage was lost. You should have presented a claim for such baggage, which for some reason is delayed at an airport or was mistakenly delivered to another passenger.
La aerolínea le indico a usted al llenar el formulario, el cual es el procedimiento, sin embargo si tiene alguna sugerencia o pregunta que hacer respecto a su equipaje por favor envíe un correo a: servicio.al.cliente@airpanama.com con él número de reclamo, que con gusto daremos respuesta inmediata sobre las investigaciones realizadas.
If the condition of your baggage is different, you will also be informed in our offices which is the responsibility of the airline to you and your baggage, damaged or lost.
Remember to keep the document that is given to you in our customer service office and provide the correct address either locally or outside of Panama.
If you have an international connection with another airline, leave said with which, final destination, air ticket number and report on that airline that your luggage will be sent by our company through them, as soon as it is located.
Many times, this makes it easier for the customer to remove their baggage at its final destination without customs problems, as the baggage will arrive many days later.
This service applies to children between 5 and 12 years of age and has an additional charge of $15.00 each way on domestic flights.
The minor when traveling will be handed over by the airline staff to the flight attendant or the Captain of the aircraft. These, in turn, must deliver the minor at the destination station to an airline representative with the discharge sheet that contains all the contact information.
The minor must have some document that can identify him or her, such as his or her juvenile identity card or his or her Social Security beneficiary card.
It can be paid through the web page at the time of ticket purchase or at the counter on the same day of the flight during your check-in. Air Panama does not accept minors for connections with other airlines, only point to point.
The luggage to be registered by the minor must be reviewed by an airline supervisor, since this luggage will be removed by an airline collaborator at its final destination, to perform immigration and customs. Therefore, the minor should not carry overweight luggage and his carry-on luggage must be one that he can keep. The minor cannot bring pets.
All pregnant women after 7 months of pregnancy must carry a permit or certificate from the doctor.
This permit or certificate must indicate that the passenger does not have any kind of complication or impediment to travel.
This should not have more than 10 days of issue.
You must fill out a form with the airline exonerating the airline from any complications before, during and after the flight.
Children under 2 years old are considered infants and do not occupy space. But on international flights they must pay 10% of the published rate.
If an adult travels with two infants, the first infant can be carried by the adult paying 10% of the published rate on international flights, and the second infant must pay the child rate, since they must occupy a seat.
At the time of making the reservation, the adult must report that they are traveling with a baby in their arms.
Infants requiring seats must travel with a ticket (child fare) equal to 75% of the adult fare.
Babies less than 8 days old cannot travel, nor babies that require an incubator.
A passenger is considered a passenger with special needs when his or her physical or mental condition requires some special attention during boarding or disembarking and during the flight.
As it is a special condition and not a disease, it does not require a medical certificate.
At the time of the reservation, the passenger must report their status as a passenger with special needs and request information about the airport of departure and final destination, to be clear that both airports have the necessary conditions for a passenger of their condition. . (i.e., Darién and San Blas).
Likewise, this passenger should arrive at the airport, two to three hours before, and request immediate attention due to the special condition.
This passenger must be boarded first in the aircraft, so that he/she can be accommodated in the safest and most comfortable way for him/her, without being pressured by the other passengers boarding the plane.
It must also be disembarked last so as not to cause pressure from other passengers.
If the passenger travels with a wheelchair, it can be used until the door of the plane and later it will be accommodated in the cargo hold of the aircraft, at no cost and with priority over other baggage.
This passenger will not be charged any additional cost, unless, due to their condition, they need to occupy more than one seat on the aircraft.
Companion or support for the flight:
In order to guarantee your safety and that of other passengers, if you have a special condition, you must be accompanied by a person of legal age who has the capacity to attend your medical or special care during the flight.
Passenger who cannot establish clear communication with our counter staff or cabin crew due to a special mental condition.
Passenger who is unable to fend for himself and must be assisted in an evacuation or emergency condition.
Passenger who cannot assist in performing his physiological needs on his own.
Only dogs and cats are considered domestic animals or pets.
All pets must travel in a cage or container appropriate to their size, that is escape and spill proof, that is resistant, and that can be handled safely by airline personnel.
When traveling, the pet will only be accepted when the person transporting it presents all the required documents such as proof of vaccinations and a certificate of good health from both the city of origin and destination.
No pet will be accepted to travel in the passenger cabin unless it is a guide dog or emotional support pet, which in this case must present a certificate that guarantees its therapeutic or work functions, in addition it must carry its harness or leash. Likewise, said pet must be of an acceptable size so that it can be transported in its container inside the cabin, in front of your feet or under your seat. Let us remember that we must not disturb the passengers around us with our pet, very important it must be clean and without bad odors.
Cost to transport Animals inside the Aircraft
The transportation of animals will be charged at the rate of $5.00 for small animals and $10.00 for large animals per container. As long as it is within the baggage weight allowed to the passenger. The difference will be paid as overweight.
According to circular from the Ministry of Health No. 003-DGZ-DCZ dated 03/06/2014, each pet (dog, cat) that is transported by air on commercial and private flights must have the anti-rabies vaccine.
Their owners must present proof (card or certified copy) signed by a veterinarian, stating that the pet has been immunized. This document must be presented to the health officer at the airport, otherwise it cannot be boarded.
Only one pet will be allowed per passenger. Minors traveling alone are not allowed to travel with pets