Traveling with Pets

Your pets deserve a safe and calm flight experience.

To ensure the wellbeing and the best experience for your pet and the passengers during flight, please take into account the following conditions and policy regulations for pets traveling domestically as well as internationally.

Only dogs and cats are considered pets.                       

  • Pet crates  Cages or containers for pets

  •   All pets must travel in a cage or container appropriate to their size, must be leak- and spill-proof, must be resistant, and must be easy to handle by airline staff. 

  • Documents and / or vaccination certificates

    All passengers with pets must present the required documents such as proof of vaccinations and a certificate of good health from both the city of origin and destination.

  • Harness, muzzle, or leashes Dog harness, muzzle for dogs or dog belts All pets must carry their respective dog leash and/or dog muzzle for all traveler's safety as well as to guarantee the safety of airline staff.
  • ​According to the Ministry of Health's note No. 003-DGZ-DCZ from 06/03/2014 each pet (dog, cat) that travels by air on commercial and private flights must have an anti-rabies vaccine. You must present proof (vaccination card or copy of the certificate) duly signed by a veterinarian confirming that the pet has been immunized. Announcement from the Ministry of Health of Panama regarding pets

🚨 IMPORTANT: This document must be presented to the health official at the airport, otherwise the pet cannot board the aircraft

  •  Only one pet per passenger is allowed. Unaccompanied minors cannot travel with pets. Number of pets per passenger.
  • Which in this case must present a certificate endorsing its therapeutic or work functions EMOTIONAL SUPPORT DOG or SERVICE DOG, No pet will be accepted to travel in the passenger cabin unless it is an EXCEPTIONS:
  •  EMOTIONAL SUPPORT: It is one that provides the necessary therapeutic well-being for the passenger. 
  • The requirements to travel with an EMOTIONAL SUPPORT dog are:

      • Submit a certificate on letterhead, prescribed with signature and seal by a qualified psychiatrist.
      • This certificate cannot have an issue date of less than one year.
      • Minimum age of emotional support: 4 months.
      • It must go in a container/carrier made of resistant, absorbent and waterproof material (not a flexible or open bag); that can be accommodated under the seat and remain inside during the entire flight. The measurements of this container/carrier: 11 inches (28 cm) wide x 18 inches (45.7 cm) long x 11 inches (28 cm) high.
      • Maximum weight of the dog included in the container up to 10 kg. (22 lbs.). If it weighs more than 10 kg, it will fly in the hold, free of charge.
      • Proof of current vaccinations and certificate of good health of the dog.
  • SERVICE DOG: Trained to aid, guidance, or perform a task to a qualified person with a disability. .
  • The requirements to travel with a SERVICE DOG are:

      • Must wear harness or credential confirming its role.
      • The passenger must present a letterhead medical certificate, stating the disability, with the proper stamp and signature of the specialized doctor.
      • This certificate cannot have an issue date of less than one year.
      • The authorized service dog in the cabin must be located on the floor, in front of the owner's assigned seat and not in the footwell of adjacent passengers
      • The dog must NOT occupy the aisles, nor close to the emergency exits, nor can it go on the seat
      • Minimum age of the service dog: 4 months.
      • Proof of current vaccinations and certificate of good health of the dog.
      • DUE TO THE CONFIGURATION OF OUR AIRCRAFT AND THE SHORT DURATION OF REGIONAL FLIGHTS, if the Service Dog exceeds in weight (35 kg+) and size (60 cm+) to be placed in front of your seat, we offer the following alternatives:
      • It may fly in the luggage hold at no additional charge. The passenger must provide the container.
      • Buy an additional seat. This option is only so that the dog can have more space on the floor and should not climb on the seat
      • Reassignment on another flight.


      • Report at least 48 hours prior to your flight that you are traveling with an Emotional Support Dog or Service Dog, through our Reservations Department ​ ​or by calling (507) 316-9000 and thus confirm the requirements so that it does not have inconveniences; as only up to 4 dogs are allowed on board.
      • Fill out the respective Live Animal Release from the airline.
      • It is not allowed to travel with an Emotional Support and a Service Dog in the cabin. Only one (1) pet per passenger.
      • Boarding of the Emotional Support Dog or Service Dog may be denied if:
      • 1.   If not have the required documents and in order

        2.  Displays inappropriate behavior such as barking, growling, or attacking other passengers; both the airport, waiting rooms and/or boarding.

        3.  If has a bad smell, is unclean or is not able to control its physiological needs.

        4.  Dogs of breeds considered dangerous or aggressive cannot travel in the passenger cabin or in the luggage hold: Doberman, Pit Bull Terrier, Fila Brasileiro, Belgian Shepherd Malinois, Anatolian Shepherd, Rottweiler, Dogo Argentino, Tosa Inu and Akita Inu. Also depending on its physical complexion, muscles, height and weight.

        5.  Our airport staff and crews may request the use of the muzzle if the dog shows aggressive behavior. This will not be able to go in the cabin and will be shipped in the luggage hold of the plane inside its respective container. The passenger must assume the additional charges of the transfer.